Changed your mind and want to return an item? You may send the item/s back to us for an exchange or store credit only. Please send an email to mailto:info@coreluxury.co.uk with your order number, full name and reason for returns. Customers are fully responsible for postage cost when returning the item, when we have received the item, we can then exchange the item or send you a store credit (this will not include previous shipping cost). We will only refund shipping cost if there is an error with the item.

We're happy to accept returns for most items within 30 days of delivery. Item(s) must be:

* In its original, undamaged condition
* Disassembled, if the item(s) were originally delivered disassembled
* In its original packaging. Note: If the original packaging is too damaged to be shipped back, you must use a box that’s similar to the original or a box no longer than 108 inches. FedEx/UPS cannot accept shipments over 150lbs
We do not provide pre-paid return label, the customer will cover the cost of returning an item, we will also not be responsible for an items that is lost in transit so its advisable to send it with a tracked service, we can assist in covering the cost of posting the exchange item back to yourself.

There are a few items that can’t be returned:
* Open Box (Items Cannot be Returned or Replaced)
* Clearance Items
* Items marked “Non-Returnable” on the sale page
* Live Plants
* Swatches

Large Appliance Return Policy
You can return a large appliance within 30 days of delivery as long as it has not been installed and is returned in the original packaging. In some cases, you might have to pay the manufacturer’s restocking fee.
Please take the following steps before installing the appliance:
1) Scan the box for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the appliance.
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.


Return Shipping Fee
Any delivery shipping fees or service charges collected on the order will not be refunded.
Note: If an order is returned to us because you refused delivery, we will charge the appropriate return costs and they will be deducted from your refund.
Exchanges for a similar item or store credit will be proceed within a week of receiving the returned item.
Exchanges or store credit will be processed only after we have received and inspected the items (Please send us an email to mailto:info@coreluxury.co.uk before returning any item back to us) If it is in its original undamaged condition.